Frequently asked questions about itrip iskip
Q: What is your returns policy?
A: In store: We're happy to exchange or provide a credit note for an item within 14 days of purchase. Be sure to hold on to your receipt though, as we legally require proof of purchase. We do not provide a cash refund on items unless faulty. We do not provide exchanges or refunds on sale items. For online purchases, please see Shipping & Returns.
Q: I can't decide on a present! Does itrip iskip offer gift vouchers?
A: Most certainly! Our gift vouchers can be for any amount and are valid for 1 year from purchase.
Q: Can I order in an item in my size through itrip iskip?
A: Yes, of course, given that the item is still available and the supplier has it in stock.
Q: Where did the name come from?
A: "itrip iskip" came about as a contemporary play on the idea of not taking yourself too seriously. It's a fun thought of how skipping makes you feel, and even if you stumble you can laugh, pick yourself up and keep skipping!
Q: Are you currently looking to hire new staff?
A: As a small, locally-owned business we require a small team, so unfortunately not at this present moment.